New metal scrap marketplace
Scrap was traded on the phone and settled on a spreadsheet, with no way to know who you were dealing with.
10 projects: where each one started and what we built. Names appear where the client said yes.
Scrap was traded on the phone and settled on a spreadsheet, with no way to know who you were dealing with.
Voice traffic pulled out by hand into an Excel sheet, with customers going from 400 to 2,000.
Slides analysed one at a time, and images too large for the tools already in use.
Fifteen vans carrying hundreds of spare parts, and nobody knew what was on which one.
Hand-written transcripts lost details, and whoever wrote them missed the meeting.
Every renewal, every new instance and every cancellation went through a person.
The state of a production line could only be seen by walking over to look at it.
No customer of the service could see the state of their own invoices, so every question became a support ticket.
Every listing was read by a person before it could go live.
Expense claims went through five separate desktop applications, one per type of expense.
Does yours look like one of these?